Frequently Asked Questions
Everything you need to know about our sustainable fashion and delivery services.
How long will it take to receive my BioGaia order?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, usually ranging from 7-14 business days.
What is your return policy for apparel?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are BioGaia garments sustainably made?
Yes, we prioritize eco-friendly materials such as organic cotton and recycled polyester, ensuring our manufacturing processes meet global sustainability standards.
Can I track my shipment in real-time?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.